Almost identical to my VW dealership, been in several times over the years, even took a friend to look for a car.
Nearest we ever got was after spending a good 30mins trying to get in and out of various cars with complete lack of interest from anyone my son and I were almost out of the door when someone asked if they could help. By this time I’d had enough so I said no thanks, I was wanting to order a 40k+ car but obviously nobody wants my business so I’m off to the Ford dealer.
When I went to look at leasing a Yeti in 2017 it was, as you say, chalk and cheese. I was wary as the Skoda branch was part of the same dealership (different location). Soon as I tried one for size I was appoached and told to ask at the reception if I wanted any help with anything. When I went I was told the salesman was busy with another customer and was asked if I could wait? they gave me a voucher for the in-branch cafe so I sat for 15mins and had a very nice sausage and bacon bun and a cup of tea 🙂 No surprise but I bought the Yeti from them 🙂
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!