Never used the services mentioned above, have however work part time taxi driving during the wife’s morn hours..
Ive seen, heard and discussed these problems from both sides..
Saddly it’s an on going problem todate.
One carer local to the area, used to get a taxi around using her own money to try keep to her time slots, then later I pick up the cared for paying person only to moan she’s late..
The carer would end up doing jobs of helping things such as light bulb changes, washing in, bins out all eating into her time..
So when the carer do arrive let them do the job and get on, others are waiting to, main hold up was chatting, over friendly, or complaining costumers..
The drivers local if quiet just charge her£1.50 to cover petrol..
Great carer trying her best saddly seems not many like her, maybe lots quit due to the unrealistic time scales they are trying to keep too, as we sit waiting, nothing worse than waiting, even this site adds waiting just to post..
Sometime the best people quit because the system is poor, and controlled poorly, others are lazy and just accept, maybe it’s payment for nothing, as the service you complain of..
Best thing in my life have been leaving behind failing fools..