Ohme gets in contact with the customer a remote survey is required (in person can’t be requested by customer) paperwork and confirmation the property owner agrees with the instal installation booked and carried out, DNO informed on the installation
There is no reason why the manufacturer or Ohme if its less confusing, to make any contact with the customer and a rather unecessary step as is the customer carring out their own survey. It doesn’t happen outside of Motability or other industries as pointed out.
If following the installation of the charger, the Maximum Demand of the whole customer connection is less than 13.8 kVA, the ENA must be notified by email within one month of installation. If prior to the installation of the charger, it is ascertained the Maximum Demand exceeds 13.8 kVA, the DNO must be contacted prior to connection. The DNO will also carry out any minor works orders.
Following completion of the installion of the charger, the work are considered “notifiable work” under the Building Regulations Part P. This means the installation is notifiable to the Local Authority buildings control dept.
Also following completion of the installion the owner of the property should be given an electrical safety certificate, stating a new circuit has been added and safe.
I have done this for many years and just saying the extra step put on Motability customers is wholly unecessay. I can imagine what would happen if I told a customer to do their own survey and deal with the numpties in the office!
Happy to answer any questions 🙂