I’ve had a few cars from Arnold Clark including my motability Volvo and they have always given us the keys and left us to it, although they’ve now lost the Volvo franchise. I had a recent bad experience with an Arnold Clark multi site dealer (all Stellantis manufacturers), and rapidly decided to give them a hard swerve, but that was before we even got to test drives. I guess it’s down to the individual dealer to decide customer service levels, but common sense indicates an order of such value will require careful consideration and probably multiple visits.
Personally, I wouldn’t order a car unless I was given ample time to test all aspects. You need to get over the nerves and low grade excitement of driving a new car to really understand if it’s for you, especially if there’s a chance of heart ruling head. Prior to my latest order (due 6 wks ?) I had the car for a quick 20 min try on my own then asked for a longer try to be booked, so my family and I all went and we had it for half day. I got the impression it could’ve been longer if needed, certainly didn’t seem a trouble for them. I needed to test the ingress/egress, the comfort over longer periods, the ride over different roads, and in particular with this latest car, the electric motor and how it drove. So, Specialist Cars Renault Aberdeen were really nice, really accommodating, and earned an order from me. Time will tell if they back up their good sales pitch with equally good service.