Do you have Fibre To The Cabinet (FTTC) or Fibre To The Premises (FTTP)
Are you using WiFi or Ethernet to your device – have you done a speed test with your devise plugged in?
Have you tried resting your router by turning off for 5 minutes and back on.
If you have a BT phoneline you can carry out a quite line test by dialing 17070 press option 2 nd check their is no interference on the line like cracking or hissing.
If your router is connected to a slave socket, try connecting it to the master socket, keeping it away from any electrical equipment and with good line f sight.
You can also try connecting to a different Wifi channel, one thats ess busy. Depending on the router this can be done by turning the roughter on and off. If your router has 5ghz WiFi use that rather then 2.4ghz.
You could try a factory reset on your router by pressing the recessed button on back and holding until lights flash. then when hub restarts check and see if speed is o.k, if not phone customer services and report faulty hub and ask for replacement.
You could access your super hub by typing 192.168.1.254 in a browser and go into logs, to check wether there is any dropouts logged.
I don’t know if @joss can add to my list 🙂
