Reply To: Motability order cancellation rights

#226215
olpk

    I’ve signed an order form for every single motability car I’ve ordered.

    Or they won’t order it.

    Just cancelled an order , car was built, already in UK but not at dealer yet.

    Dealer wasn’t best pleased. He wanted paying for optional extras when I placed the order but forgot to charge me before I left.

    First thing he said was “there are charges”.

    In the end the dealer didn’t charge me but said they wouldn’t take another order unless I paid for extras upfront.

    Luckily the replacement order I didn’t want extras.

    Be careful as you could get into a legal battle if ordering options as technically , under consumer law, adding extras makes it a special order item and thus certain rights go out the window.