Just a thought but I wonder if the complete lack of interest on RSA part could be down to them serving there noticed as it were. There finished with Motability in a few months time so more than likely don’t give a Monkey’s over there services to us.
It’s never an easy thing to deal with at the best of times but I fear until the new boy’s and girl’s take over we will see more of this and the only hope is for Motability to deal with it on your behalf.