Reply To: What a Faff

#224205
Ele
Participant

    Cheers understood and many thanks

    {Looking in detail, your DNO will change the fuse, your supplier is responsible for upgrading the tails.]

    You are indeed correct and this is the first time anyone has told me this

    Ordinarily this would now be a simple process but the plan falls short simply because I have no way of communicating and addressing my concerns with my supplier B/G

    3 drawn out attemps to resolve via India is enough for me

    Polite people for sure but they do not have resolution training

    Head spinning and back to 3rd phone call to my Easee charger installer

    (They may have a solution and one for others to note)

    Been advised by Easee as followers

    Taking into account my energy suppliers failure to facilitate a reasonable line of communication they will contact Motorbility explain my dilema and ask if the Motorbility contingency fund ( which exists to fund/help with additional charger installation costs ) can be used to cover the cost of their installer taking on the work that B/S would need to have done.

    Leaving it with Easee for now and see what pans out over the next week

    Just to add reliable PAYG metre is quite the norm when installing a charger and will soon be no dearer than direct debit

    My low mileage dosent warrant a Smart metre and off peak tariffs

    If it aint broke

    Thanks for the explanations as its helped no end

    Will update asap