Same with local VW here, won’t ever set foot in the place again, terrible on all 4 visits over the years, alweays ended up ordering from a different brand. Only exception was Ashley at JCT600 Wakefield who was brilliant, unfortunately Covid hit and never did get the R-Line Tiguan.
Please excuse spelling/typos. Apart from being a clot it turns out I had one on my cerebellum that's now causing various problems!