Could anyone offer any advice on recourse here, or whether motability are likely to be supportive? I ordered a kona ev exactly a year ago, this was based on it getting to me in July (I know I shouldn’t have trusted this, but autoexpress also said it was a short wait) I’ll be taking delivery of my car in May, which is fine and I’m happy about this. However, I have in writing by hyundai and 3 separate people, and motability. Confirming my kona will be the updated, 2024 model, which was good, as its got a few more significant saftey features and more space which I needed. I was told this AFTER saying I’d cancel and get an mg4, as my little one developed epilepsy and I needed something slightly safter with a little more storage and faster charging. I only went for the kona because of its range and cooled seats because I have temp control issues. What’s the likelihood motability will let me change to the updated model upon release? As they knew last year I was gonna cancel and go to the mg4 too due to the wait times, and nothing else on the scheme could guarantee at least 200 miles other than these 2. I know its a first world problem. But as he also can’t regulate his temperature, the rear ac, blind spot cameras and 360 cameras are basically a need right now. It’s why I went with the current car I have so I could have it as safe as possible, and I’m currently having a lot of anxiety about kona as the saftey features aren’t personally there for me.
Brent. I’m a bit confused as well, but just to clarify a few points. I know that this might sound odd, but the staff at Motability are pretty clueless about cars. They are call centre operatives whose expertise is in the scheme, not the vehicles. Neither Motability nor a dealer can give you a guarantee that you will get an all new or facelifted model. In fact, when a new model is available for order, the Motability order reference number usually changes so, as you ordered last year, you will have definitely ordered the current model Kona, whether you have been told (or, dare I say, may have misunderstood).
Sounds to me like you have two options. Either accept the current model Kona when it arrives, or cancel the order and start again. Problem is that as Wigwam says the new 2024 Kona isn’t out yet and even when it’s launched there’s no guarantee that it will be available to order via Motability. It is quite common for new vehicles not to appear on Motability until the car has been out for a quarter or two. What you cannot do is accept the car in May and then re-order a new one later in the year (if that’s what you are asking).