I called our local dealer to ask them if I could have a look around one.
First, the rep told me there are no Alfas on Motability. When I insisted, he said said we have other brands but no Alfas. When I doubled down, he said he will check and get back to me. 5 minutes later, he said, the Motability guy is too busy to talk now, he’ll call you back.
I wasn’t holding my breath.
Surprisingly, about an hour later, I got a call telling me I have to wait until my lease has ended. I told him that I am already on an extension, and my hand back date is the end of March. He then insisted when I receive a letter from Motability saying I can change car, then I can change car.
I said, I’ve filled in all the applicable details in my online Motability account, and it tells me there I can apply for a new car. He said, I’ve already told you, you need that letter. When you’ve got a letter, then come back.
I asked if I don’t receive a letter until January 1st, when it’s a new quarter, can you guarantee that the car will still be available? He gave me the obvious answer, no.
So, guys, please tell me. Is the guy wrong or is my online Motability account wrong?