A customer service rep at Motability earns £30,690. My partner works in a call centre for a massive very well known company and earns £24,000. She also contributes massively to her meagre pension, Motability staff get a free none contributory pension. Below is a list of benefits for Motability staff taken from a job advert on their website. ——————————————————— As a Motability Operations team member, the benefits you can expect are: Competitive reward package including an annual discretionary bonus 15% non-contributory pension (9% non-contributory pension during probation period) 28 days annual leave with option to purchase and sell days 1 day for volunteering Funded Private Medical Insurance cover Electric/Hybrid Car Salary Sacrifice Scheme and Cycle to Work Scheme Life assurance at 4 times your basic salary to give you a peace of mind that your loved ones will receive some financial help Funded health screening for over 50s Voluntary benefits: charitable giving, critical illness insurance, dental insurance, health and cancer screenings for you and your partner, discounted gym memberships and season ticket loans Employee Discount Scheme with an app to save on the go Free access to healthcare apps such as Peppy, Unmind, Aviva Digital GP and volunteering app on Hand for all employees Generous family leave policies
Some of us have been flagging these things for years Joejoe and yet, incredibly, there are some on here who defend it. Don’t get me wrong, I have no problem with a company that is doing well paying their staff well and offering good benefits – but this level of remuneration and benefits is completely over the top and pretty much unheard of in any business these days, let alone a call centre.
The things that make it even worse, IMHO, are that they have no sales targets to meet, they are in a monopoly situation and, worst of all, their income comes from those with severe disabilities, many of whom will be struggling to make ends meet. If their total remuneration package was more in line with other call centre employees, such as your partners, the AP’s could be considerably less.
I don’t agree with much that the Scottish government come up with, as they seem to be focussed on one issue only, whilst everything else around them that they are responsible for is falling to pieces, but they are spot on with their challenge in this area.