I am intrigued, call it nosey, but why not just go to the garage?
I can’t help but think that the handover of a scooter is very different to that of a car?
If the garage is happy to do a handover at home, I wonder why it can not be done. I bet it will be to do with insurance.
I hope it is resolved for you without any more grief and time delays.
Skoda Enyaq Race Blue