Very important MrP.
Looking at the updated information on the available cars on the Motability list and this has come up:
RS-Line added, only available with 1.3 petrol 136 bhp mild (micro) hybrid and not the excellent E:Tech 1.6 full hybrid. The advantage being it is a lighter unit so will enhance the sporty feel and it has a 7 speed dual clutch gearbox.
I think this is why the salesman hasn’t been very forthcoming. What you think you ordered and what they’ve ordered are two very different cars.
Hope this helps.