I had a similar issue with a local Evans Halshaw near me, on 2 separate occasions I tried to order 2 different vehicles and each time they told me they dont ‘stock’ them on their website states available at ‘ALL’ Ford branches – this branch only wanted to punt the Puma, Fiesta and EcoSport
I went to a branch next town over and they too were perplexed as to why they wouldn’t place an order, in this climate it is idiotic for a dealer to be unwilling to make a sale/deal – their loss!
I did ask EH online why this was the case and I got a bit of a run-around and they even tried to blame Motability for not allowing them!