Hi @Sue Money Have you tried escalating your case to a manager, or even submitted a complaint about this?
Also my wife had a paper license. She submitted it to DVLA for a plastic license. It only took a max of 2 weeks before she had a new plastic one. Maybe less hassle to do that?. Your point is valid though with Motability though. Please let us know how you get on Sue.
Edit:- just found this article. Are old-style paper driving licences still valid?
Do you need to exchange paper for plastic?
Joss
Current car: BMW X2 sDrive 20i M Sport 5dr Step Auto In metallic Portimão Blue. 04:10:2025
Previous car:Peugeot 308 GT Premium 1.2 Pure tech Petrol.