A lot of these accident repair garages give you a courtesy car and forget about you. They’ll probably be making money for providing you with the car. I had a car wrote off, the garage (police rota recovery service) wouldn’t lift their finger to contact the insurers as they were getting £24 a day storage fee. Can you go and physically see the car and the damage? If it’s just paintwork there’s no reason for the delay. If it needs a part they will probably blame supply issues.
Enyaq EV