Hi Olivia, what a terrible thing to happen to you and it is very upsetting for you.
Step back and take a breath. Digest what others have said above.
You need to contact RSA Motability when you can:
Car insurance
Tel: 0300 037 3737
Minicom: 0800 980 5693
I hope you have more luck with RSA and you are soon mobile again.
Skoda Enyaq Race Blue