I used facebook messenger the last time and I think the time before, however you can call them too. They typically take a week or even two to respond. It seems a little strange that some who ordered cars after others will get them earlier. With petrol now at virtually 1.80 a litre cant wait to take delivery. Also throw in the mix that there is a lot of talk about shipping schedules, which do not marry up with the official “Eukor” website. I will be seeking an update in two weeks.