I had our 5 year old boiler repaired and service, we reported the boiler had a fault, the company stated they will first service the boiler early for £65.00 (last serviced in July) and diagnose the fault. The fault showed itself whilst it was being serviced, but the engineer signed it off all good no faults found, informed us it needs some new part, company quote £189.00 to repair.
Engineer turned up unfortunately forgot to order some of the parts ? company informed price has increased to £225.00 ? Engineer turned up it was like watching the chuckle brother at work, all fixed, the engineer had not gone down the road, same fault raised it head , phoned company who stated they will send another engineer under there 12 months warranty.
New engineer came out and changed some parts boiler ok for another day, same fault back, to add insult to injury another bill £162.00, we informed them the same fault exist, they stated our boiler has multiple fault, it we require another appointment we will be charged again. To date we have paid £452.00 and the boiler is still faulty.
Unfortunately I have suffered a brain injury and occasionally I get confused and often say the wrong thing.