Hmmm. I predicted on another thread just yesterday that we might start seeing this more often, but I didn’t expect the next example to be within 24 hours and from a different manufacturer!
As we know, this shouldn’t happen. Once an order is accepted it doesn’t matter if the vehicle is removed, you should still get it, but I can see exactly what is happening. It’s the old issue of build allocations yet again.
Dealer accepts an order from a Motability customer but fails to place it on the Motability system as they don’t have any available build allocations to place the order with the manufacturer. This is wrong. They should place the order on the Motability system immediately and then wait for a build allocation slot to actually order the car. That way the customer is guaranteed the car even if it is removed from the scheme. If the dealer doesn’t process the order on the Motability system until they can actually order the car from the manufacturer (which can be many months later) and the car has since been removed from the scheme, it cannot then be ordered with Motability.