We were asked after getting our first vehicle, that was a long time ago. Apparently they do this every 6 months:
‘We enlist independent research agencies who telephone customers on our behalf, and ask them to complete a phone survey. Each research agency informs customers that they are contacting them on behalf of Motability Operations. If you receive a call, please be rest assured that the call is genuine, your answers to the questions are confidential and your details will not be passed on to any other third parties’