I had no end of trouble getting my Bp Pulse charger installed last April, I almost gave up on them. Strangely Bp we’re fine right up until I’d signed and paid, but it went downhill fast after I’d signed the contract! Getting the work done was a real nightmare, as I don’t think Bp have and qualified electrician but farm it out for others to do.
Fast forward to now and I have a fault with an electrical safety sensor switch that should turn off power to the wall charger. It went wrong 6 days ago, but BP Pulse have been terrible in their lack of response. Seems they like to take 10 days before the repair team contact you to them arrange a repair some time in the distant future.
MOTABILITY are the real criminals in this as I asked to go with Pod Point last year, but was told no, I had to use BP Pulse. Why they insist on BP is probably down to MB getting a % of the grant, which can then go to executives bonuses.
Also I don’t believe that the design of Bp Pulse installations are safe as they use a system that can take up to 4 seconds to cut off the power to the car.
By that time anyone in contact with the car will probably be dead, especially if the ground is wet.
Bp Pulse & MOTABILITY are rubbish!