I think that we have established that the Motability scheme is a godsend for many disabled people, but there still lingers the argument that MO salaries are excessive. Nobody would support excessive unjustified salaries, but to attract the right calibre of staff, they must be competitive MO have offices in London, Edinburgh and Bristol ,the first two being the epicentres of business/commerce Etc., and the third being geographically placed to deal with the West Country and Wales. According to Reed employment, the average UK salary for a Customer Service operative is £22,003 , with a low of £20400 and a high of £24500, and for a call centre operative it is some £25500 with the ability to earn into the late £30,000’s. The salaries paid by Motability Operations as reported are an average of £24640 which includes any bonuses , for Customer Services and £25408 in a Call centre. It seems to me, that these incomes , albeit towards the top end of the scale, are not excessive, especially as they are averages which include working in London and Edinburgh.
I accept that we won’t agree on this Mike as you (and a few others) are content with the current situation are happy that you are paying for it. I would just like to say that the base salary is not the main issue though. It’s all the extras like a bonus (for what?), 15% pension contributions, 28 days holiday plus bank holidays, private health care etc etc. It is my firm belief that the total remuneration package is way out of line with the call centre norm. BTW, it is my understanding that the vast majority of the call centre staff work in Bristol.