I’ve simply been told that retail sales will take priority over motability. So when my order is placed if retail customers come in an hour or a day after me my order will keep getting pushed back.
If I order a car of a certain colour and a certain specification and a retail customer comes in wanting the identical vehicle, they will get the vehicle and once again I go to the back of the cue! I was told delivery would be April, in 24hours it got pushed back to possibly June/July now they can’t even tell me when I can have the car. Yet if I buy it I can have an exact delivery date. ( and yes that is exactly how they explained it) You can call it business or describe it anyway you want it now clear that when you get a vehicle from some dealers you are not a valued customer.
Motability have told me all sales to them or to retail customer’s should be treated identically. I’ll wait to see if motability will do anything to help as I’ve not got much choice of other dealers.