Reply To: Kuga Delivery time.

#169962
Glos Guy
Participant

    It seems like it depends some have ordered late and got their cars early. Others have ordered early and stare still waiting

    This happens with all manufacturers Mark and is down to whether or not the dealer has any build slot allocations. A dealer with available build slots will usually place the order with the manufacturer the same day that the Motability customer ‘orders’ the car, or within a day or two. Those that don’t will sit on the paperwork for a month (or two, or three….) before they can actually place the order with the manufacturer.

    The problem is that the vast and overwhelming majority of dealers are not up front about this, leaving Motability customers under the false impression that their car has been ordered when it hasn’t. People get further confused by seeing their new car ‘order’ on the Motability website. This isn’t the order, nor does it mean that the car has actually been ordered, it’s merely confirmation that Motability have agreed that you can order that car.

    This isn’t just a Ford issue. It crops up every day on this forum, multiple times, with different manufacturers. People think that their car has been ordered when it hasn’t.