JoJoe – you are spot on. I have been saying this for years. People used to get fixated on Mike Betts (the former CEO) remuneration package but that was just one person. The far bigger issue is exactly as you say – that they pay way over the odds for ALL staff. The total pay and benefits package for all levels of staff at Motability Operations are from a bygone era and completely out of kilter with the market these days. As you rightly say, what makes this morally reprehensible is that this is all paid for by the benefits sacrificed by disabled people, the vast majority of whom could only ever dream of a remuneration package like that.
Even if Motability Operations paid their staff say 10% ahead of other call centre organisations, they would save a fortune from where they are now, all of which could be used to reduce AP’s. So, to answer your question, yes I would like to see competition for the Motability business. You can be damned sure that no other entrant into the market would set up a new call centre with an entire workforce on the gilt edged remuneration package that Motability Operations staff all enjoy. Also, Motability are rubbish negotiators when it comes to vehicle manufacturers but they have no incentive to be anything else as they have a monopoly. Open this up to market forces and the scheme would improve massively IMHO.