I gave up and ordered my own charger from my own choice of provider, BP Pulse still have not been in touch after the initial flurry of information/pictures, 4 months since applying.
I just want a charger installed before winter so I can pre-condition the car and have simple access to charging without hanging around cold windswept car parks forlornly pressing my RFID to the dysfunctional altars of electrons.
In life, it's not who you know that's important, it's how your wife found out.