” His new support worker arranges a 3 way call between her, me and the housing benefits department, went over exactly the same questions and gave exactly the same answers and after 58 minutes on the phone they agreed he was entitled to full benefit ?”
Funny, that. Much the same way that people get refused higher rates of PIP until they get an official Advocate on their side – at which point the ‘scores’ magically rise to the correct level and the applicant gets what they need.
Still, as you say, “progress”. Just remember to buy your friend with the DIY store a pint some time. 🙂