ChrisK – Having dealt with Heritage VW in Bristol for many years I’m not surprised! It is a relief not having to deal with them again. That said, Volvo Bristol was even worse (sales dept). Just not interested in Motability customers and told me flat out lies to avoid giving me a test drive. Dick Lovett BMW were brilliant, as they were when I ordered a private car from them 6 years ago. However, their service dept has always been poor so I’m hoping that it’s improved before our new X1 has to go in.