Further update
We are sorry to inform you that there will be a delay to your Homecharge installation, due to the impact of new regulatory guidance related to the installation of isolation switches, which is something that your Homecharge unit would require.
We had been working with two suppliers for the installation of isolation switches for Homecharge customers who require them, but both suppliers have advised us that they have ceased the installation of these devices with immediate effect.
The guidance suggests that all installers of isolation switches must seek pre-installation permission from the relevant electricity supplier, for every individual device, rather than rely on a blanket authority to fit them with retrospective reporting. As we understand it, all Homecharge providers will need to work to this guidance and any providers who are installing isolation switches without individual pre-installation consent will be acting in a non-compliant manner.
We believe that the effect of the new guidance will be to significantly increase the time it takes to get new Homecharge units installed, ultimately hampering the pace of EV adoption in the UK. We are incredibly disappointed and will be making vocal representations on behalf of our customers and partners to request that the guidance be amended or withdrawn, but we do not expect any change for at least several weeks.
As a result, customers requiring an isolation switch will need to arrange the installation of the switch themselves, before a Homecharge installation can take place. You can arrange this through your Meter Operator or Distribution Network Operator (DNO). You can find details of your DNO, including their contact information, by entering your postcode on the Energy Networks Association website: https://www.energynetworks.org/operating-the-networks/whos-my-network-operator
We will be refunding the £150 if you have already paid for the isolation switch installation and sincerely apologise for this unexpected inconvenience. We will work hard to advocate on behalf of our customers and hope to be able to offer this service again as soon as possible.
If you have any further questions, please email us at homecharge.enquiries@bp.com.
Sincerely,
the bp pulse home charger support team