We took pics and uploaded everything to BP Pulse on the 11 June, we got an email asking for more pics on the 13th, sent them in same day, got another generic email on the 14th advising we may get more funding as we live in Scotland, that’s it…nothing else, 4 weeks so far…
Car arrives in 3 weeks….
We will not chase them, I’ll leave it for so long, then pay someone else to fit a charger. BP Pulse do not deserve any business if they can’t treat their customers right (free to me or not). Voting with your wallet/Motability’s wallet is the only way a company will learn, I do the same with car dealers or anyone else who gives poor service, it’s their loss not mine.
Besides as Stuart has experienced, not only did he have to fight tooth and nail to get the charger, he then has to fight tooth and nail when it fails…unacceptable.
In life, it's not who you know that's important, it's how your wife found out.