I would have thought Motability would be interested to know their customers are being treated like that.
Going back to 2012 I ordered a Tiguan and when ordering I was offered one that they were expecting in a couple of days. So it sounds like a rogue dealer.
VW ID.3 Tour 77 kWh Pro S 204PS Manganese Grey
On order Skoda Enyaq 85X Sportline Plus