As with everything, certain things could be easily improved with some effort.
But, i will say, Motability made a big difference in our lives in terms of quality of life. Even with the niggly bits (that we personally haven’t encountered).
Yes, things could be better, but lets not forget the people out there who quite literally otherwise would not be able to get a car, and with that the freedom it brings.
We’re happy and grateful for Motability.