Jay – I still don’t understand why you don’t just say to RSA that you want the whole repair done professionally. Why pay £50 for a botch job on a brand new car when for a £100 excess you can have the whole car restored to new. As others have said, whilst RSA don’t insist on a full repair, you can. Absolutely no need to live for 3 years with a damaged car. Maybe I’m missing something but I think you need to put your foot down here.