I have paid for every single optional extra in full myself to the dealer, the case manager for the grant said that I could use what was left over from the grant to put towards an optional extra but I was only told yesterday 18/05/21 & completely unaware they allowed the grant to be used for anything other than the AP and I had already paid for the optional extras earlier.
As far as I was aware, the grant would cover AP and the customer covered any optional extra they would like up to 50% of the grant (metallic paint had never been mentioned and was always stated as “standard” for motability customers). Am I correct in these beliefs? This is what I was informed by motability after explaining everything although they told me to run it past grants again.