Except they won’t because & this is just my opinion, they don’t really care. They’ll say we’ve set our standards you can see them on our website, if a dealership doesn’t meet them then individuals should make a complaint to that dealer & go elsewhere.
I complained to them over being told I couldn’t have an extended Kona test drive & I could only drive it over a prescribed inner city route (I live in a rural area so nothing like the roads I use) and they said sorry to hear that, go to a different dealer, that was it.