Totally agree, any other business & you’re treated like a customer they want. In the past the VW service dept used to have fridge stuffed with free cans of drinks, biscuits, crisps etc at Robinson in Norwich don’t know what they’re like these days but it seems as car prices have gone up customer service has gone down across the board.
I’d love to see a study done to see if it’s Motability or a general malaise towards customers.
It’s high time manufacturers set a minimum for sales like:
1. Min 1 hour test drive, unaccompanied.
2. Treat all customers the same
3. Treat all customer like they’re family (who you like not like parts of my family lol)
4. All customers to be greeted on entry, asked if they need help, shown to the car they’re interested in then left alone until they ask for help
5. Regardless of finance kickbacks treat all purchases equally they’re important to each customer so should be important to the dealer.
Just a few off the top if my head & not really thought it thru but imho there needs to be a minimum service level set like that across ALL manufacturers & dealers.
No one should be forced to make a decision based on 10 mins in the car no one least if all motability customers. I wonder if its worth writing to Which about it….