‘In stock’ should mean in stock at the dealership or dealer compound etc..
it sounds as if they are either needing you around or don’t know what they are doing – which can hopefully be sorted and you get your car quickly – with or without Motability Operations input. ??
As I was able to change vehicle from March – I emailed each dealer (on my shortlist) to ask for the exact model / trim (flexible on colour) new, pre Reg and in stock that they had.
the answers either came quick or not at all and/or confused but, as always, I ensured a paper trail.
for the few that had stated they had the model / trim I wanted ‘in stock’ – the VW dealer was the clearest with respect to details / timeframe I.e. vehicle in a regional compound, 7-10 days from compound to dealerships, 3-5 days prep and PDI etc….
now I’m interested in the Kona Electric Ultimate, my local Hyundai dealer inept, but I need them for at least a test drive.
Following glowing reviews on the forum of Lings Hyundai – they’ve been clear, professional and supplied information on the one match in stock & that a factory order would be 2-3 weeks. If I’m happy with test drive locally, I’ll order through Lings even though over 100 miles away.
again this thread, and several others, highlight the inconsistency & often inept service from many notability ‘accredited’ dealerships and poor knowledge / below par CRM from many ‘Motability Specialists’ (that title becoming more of an oxymoron each year)!!