By way of an update, after speaking to Motability on Monday, the lady on the phone spoke to my dealership while I was on the phone and they promised her they would get back to me the same day with some answers.
Needless to say there has been no contact from the dealership at all. This is typical of them but I thought a call from Motability might carry more weight. Obviously not. The day after I collected the car the manager of the dealership sent an email wishing me “A Happy New Car Day” and saying he hoped it was “my best ever handover so far”. In my reply I laid out all the problems and explained it was the worst handover ever, not the best. I’ve not had a reply from him either. I thought at least he would try to defend his service.
I will be contacting Motability again tomorrow just to keep them up to date too. What a disaster this handover is turning out to be. No one seems in the least interested.