Reply To: XC40 order problems – back to the drawing board

#145495
Glos Guy
Participant

    I would very much encourage those of you who are getting told this by Volvo dealers to alert Motability to the fact. There is nothing on the Motability website to state that the AP’s for the XC40 only apply to stock models and not factory orders. This is most unusual and I wonder whether this is a decision that has been made unilaterally by Volvo or with agreement from Motability. It doesn’t seem right that Motability customers should be palmed off with whatever is left of the 21MY versions when anyone going in as a retail customer would be placing a factory order for a brand new 22MY version to their exact specification. Hope that this isn’t a sign of things to come, although Volvo do seem to be a law unto themselves when it comes to Motability. If I recall correctly, they tried charging Motability customers for metallic paint not that long ago – the only manufacturer to do so – a decision that they had to reverse due to complaints. Perhaps if enough people complain about this latest dodge they might have to reverse it and let the AP’s apply to factory orders, as they do with other manufacturers.