Had a Ford kuga few years back on motability,it’s first service I brought it back to Ford dealer who supplied it.Dealers 15 miles from my home,soon as I went to reception I was told the courtesy car they said I could have wasn’t available,no apologies.As it was first service and shouldn’t take long I waited.The “waiting room” was a cold damp smelling room I think was once a store room. No coffee,tea or anything else available,after an hours wait I went outside to see my car still waiting to be taken into workshop,asked foreman how long it would be,he said after lunchtime now.(this was at 11.45),finally got my daughter to come and collect me,it was 3.pm before they finished the service,I liked the Kuga but that Ford customer service put me off them completely.