I’ve had a lot of new cars, hire cars, lease & company tbh I found the service varied by marque as much as anything Ford dealers you had to pay for everything whilst waiting. I got a VW Passat & at the VW dealer they sat me down whilst I was waiting the free coke in the fridge, biscuits, tea coffee etc blew me away the difference.
Had a 99 For Focus & the general manager knew my name, mobile number, address, reg plate etc just from me walking in that was as I was in there every other day as they could never fix the bloomin aircon took 40 attempts in the end, nice people but terrible work. Needed a new engine at 70,000 miles too sheesh
Anyway my impression so far has been dealers aren’t interested in making any concessions to us motability customers like longer test drives. The local dealer has a set route they “let” you drive. We’re very rural at home & dealer is in the city so a set route means can’t try the car on roads like I have at home.
After a suggestion here I contacted Lkngs in Lowestoft who have been brilliant compared to the other 2 dealers nearer.