I agree with Marc, salesman must be talking crap for once! If that was the case, it would mean anyone on a PCP etc would also be unable to use the app. No experience with the app from Toyota, but the BMW app worked fine as does the Hyundai app for me as a motability customer
Previous Motability Cars
2006 - 2009 Skoda Superb VR6 2.0tdi
2009 - 2012 Citroen C5 2.0tdi VTR Nav
2012 - 2015 Nissan Qashqai 1.5dci tekna
2015 - 2018 Ford Kuga 2.0tdi Titanium X
2018 - 2021 BMW 220d X drive 2 Series Active Luxury
2021 - 2023 Hyundai Kona Electric Premium SE
2023 - Hyundai Kona Electric Ultimate