As a Motability Scheme customer of almost 25 years & visited many dealerships & ‘Motability Specialists’ over the years – London & mostly Essex, since moving to Essex.
mots been mainly mediocre to palpable disinterest.
My best Motability customer ‘customer experience’ was when I went through a dealer in Wales a few years ago.
imho most have been been very lacking in core skills, interest, knowledge, communication & relationship management.
ive written to Motsbility on several occasions over the years, asking about the accreditation process & the ongoing monitoring & evaluation of dealership accredited. And each time suggested the idea of a ‘mystery shopper’ type scheme. But my queries, concerns, critique & constructive criticisms came to nothing.!
I think there’s lots right with the scheme but also lots of room for improvement