Back in 2017 my niece ordered a Nissan Qashqai from Bassetts Swansea and she was due to take delivery of the car on my great nephew 3rd birthday as the car was for him.
Well 2 days before they rang her to say the car key gone missing blaming the transporter driver and that it will take another week to get a new key. Her own car was on its last legs and she needed a car bad to take my great nephew back and fore hospital and the Sales woman knew this and said she would definitely have the car on his 3rd Birthday.
So she contacted me as she knows I know a lot about Motability between my own cars and her late dad my brother cars over the years.
So I spoke to the salesman I know well at my Local Citroën Dealer he felt she was being fobbed off and it sounds like they themselves had lost the keys and we both agreed she should threaten them with calling Motability about it. So she did what I said next thing you know a day later Bassetts dropped a Nissan Note Courtesy car around at her home. So it was thanks to me that happened. She would have had a Citroen from my local dealer but there wasn’t any cars in her budget the same size as the Qashqai.
Was no offer of a courtesy car before she said she would ring Motability was more or less sorry will have to wait sort to speak. So glad she spoke to me about it and not just waited a week.