I have had my letter for a new car, but there is no way I will choose a new car without a test drive, Car dealers have said you can watch their cars on video, but they do not understand that disabled people want to make sure they can access the car and that the seats are suitable.
Motability have said that you cancel your car if it is not suitable for you when it arrives, although their is a £250 charge for this, and no compensation for any extras you have ordered.