Carl – feel free to copy and paste this;
Thank you for getting back to me, but I remain unhappy with this response. As you know, the rules of the Motability scheme are that the customer pays the AP price applicable at the time the car is ordered, not when it is delivered. The error in the order not being placed on the Motability system when I ordered the car last year is entirely down to the dealership. I do not expect to suffer financially as a result of this error. I am still prepared to accept this car but it must be at the AP price applicable when I ordered it, as per the rules. Prior to me escalating this to a formal complaint with both BMW UK and Motability, could you please ask the Dealer Principal to respond to me in writing as to why your dealership is not prepared to honour the AP price applicable at the time that I ordered the car.
(By asking the Dealer Principal to respond in writing takes some worry off you about having to speak to them but also makes them think twice as they are going to have to write down why they are breaking the rules, which they won’t be happy to do. I’d be surprised if this doesn’t get you the desired result).