We are not buying the car from the dealer, we are leasing the car from MBO, Which Motability pays for outright at a set amount that is agreed with the manufacturer, The ap is bascally the difference between the price set out and our benefit over the term of the loan.
A dealer may ask you for a deposit but you are not obliged to make one. If they say you must as they cannot or will not order they are lieing imo and personally i’d say thats ok then, I will go elsewhere or get another manufacturer’s car on my list. cya I have never been asked once and onto my 4th car on the scheme now.
Imo The AP is not their money to demand, as they are only the broker in the deal between us and Motability. Thus the Ap is taken by the dealer on the behalf of Motability.
Where it is different is if you order added extras(I never add extras)
Then that is between you and the dealer and is nothing to do with Motability and any agreement is between you and the dealer on the added extras, Motability do need to authorise those extra’s, but when your lease ends or say if you was to cancel early you will not receive any refund regarding the extras, even if they make the car worth more at the end of the lease.(That’s why i don’t add extra’s) If i intended to buy the car then maybe i would, but i see no value there at all… but if you do that’s ok but it’s up to each of us at the end of the day..
So the ap and the extra’s are two different things. On the back of the invoice they gave with the order will be the terms and conditions, which is mostly consumer law(The small print) i would read those sections on cancellation and it will set out the time scale and details of how and when you can cancel an order (this is also the same for them) often they do say no fee if you give notice within 14 days before you are due to collect the car, as they would not of registered the car and would have no actual loss.pretty much thats the law.
The point is though as we are not buying the car, those terms may not apply to us either as our terms are with Motability and they actually apply to Motability. Unless you have ordered extra’a that is..
So they cannot lawfully keep your deposit and glos guy is quite right it maybe an issue as they currently closed. i would call them up rather than emal or message them and if you still have no joy then contact Motability again and tell them about the situation and tell them i cannot now order a new car because of this situation and want something done about it asap. other than that it would be a small claims court which is easy to do and then you charge them interest and costs on top of what they owe you..
We do have the right to cancel upto when we put in the pin, that starts our agreement with Motability and the lease and then Motability pay for the car and the dealer gives the funds from the ap to Motability and they get a fee for being the broker of this deal.