Carl – On reflection, I agree with Rox and Lord Muc that not everyone has it in them to take on car salesmen, who are professionals in BS, and although it would incense me and set me on a mission to get them to make amends, for many people it’s better to let Motability take it on. Might be an idea to call Motability again tomorrow and say that you’d like them to escalate the issue with a case manager on the basis that the dealership is not following correct Motability ordering procedures.
In addition to the set fees that Motability pay dealers for orders, processing returned cars etc they also apply penalty charges against dealers who don’t follow correct procedures. I saw the detailed schedule a few years ago and there are quite a few things that they ‘fine’ them for. I suspect that a call to the dealership from a confident Motability manager may result in a resolution. Of course, you may be pleasantly surprised tomorrow and the sales manager may honour the original AP without needing to do any of this. You would certainly hope so. There are still some decent people left in the world, even in car dealerships ?